Booking Terms and Conditions |
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Definitions In these conditions, the following terms shall have the following meanings: Contact Details Our contact address and details are: Course Fees No booking is confirmed until receipt by ET4U of the completed booking form/telephone booking accompanied by a deposit. The deposit is not refundable. The balance of the course cost is payable 14 Days before the beginning of your course and if full payment is not received by that date ET4U reserves the right to cancel or change your booking without a refund. Payment can be made by Credit/Debit Cards, BACS Transfer and Cheques. The Cheques must be made payable to Electrical Training 4U Ltd and cleared before the start of your course. All payments banked and not honoured will incur a charge of £25.00 to cover our banking costs. ET4U reserve the right to alter the course fees when necessary. The Agreement This agreement shall prevail over any marketing material or any electronic, written or oral representation made to you by ET4U. The agreement is not completed until the date shown on your acknowledgement letter, which we will send to you as soon as possible after receiving your completed booking form/telephone booking and deposit. Please check carefully the acknowledgement letter. Any errors should be brought to our attention within five days of the date of the letter or else the contents will be presumed to be correct. By arranging payment for the course, you agree that we may commence performance of the contract by processing your booking. This affects your right to cancel this agreement. ET4U reserves the right to decline to accept any application for enrolment on any course. Deposits are non refundable unless ET4U cancel the course. Our Obligations ET4U agrees to provide you with the training course indicated on the confirmation agreement. The course includes all necessary tuition, supervision, tools and safety equipment in order for you to complete the course and obtain the relevant course qualification (if applicable), provided you attend the course without interruption. Following completion of your training, and if applicable to the course you have attended, we will arrange for you to sit an examination/assessment which is accredited by the accrediting body (these are subject to availability and change), the successful completion of which shall lead to the course outcome. Your course fees cover the first examination/assessment sitting only. Some re-sits if necessary will be paid for by you. Your Obligations Attend courses during normal course hours which are from 9:00am to 4:00pm from Monday to Friday or weekend's dependant upon your booking. (These days and times may alter as ET4U stipulate). Not use any disruptive, threatening or violent behaviour against any employee of ET4U or any other student. A breach of this provision may result in your immediate ejection from the course without reimbursement. Cancellation by ET4U ET4U may terminate this agreement at any time and recover all sums due from you if you do not make payments on time or do not carry out your obligations under this agreement. We will not provide a refund should we cancel because of a failure to pay the full balance of your course fees prior to the course start date. Cancellation / Changes by You Due to the limited places available for our courses, the course cost (less the deposit) is refundable only if a written cancellation is received at our Head Office at least 21 days before the course commencement date. If you are ill, or have an accident which makes you unable to attend the course, once recovered you may continue on a new course (provided we have written evidence from your doctor or hospital). Booked courses are non-transferable. You will not be reimbursed in the event you do not complete the course for any reason whatsoever. Should you have to change your course dates, the deposit is non-refundable. With 14 days notice we will move your course to the next available date. There will be an administration charge of £20.00 and we will only move your course date once. Changes to the Course ET4U reserves the right to: Cancel or re-schedule any course or examination and to make other amendments to the published programme without compensation, other than reimbursement of fees in the event of a course cancellation. ET4U shall also vary any course to take account of new regulations or the requirements of the accrediting bodies for which an additional charge may be made if such change occurs after the date of your enrolment. Where registration and/or certification fees are payable to City & Guilds or other accrediting body, ET4U shall have the right to pass on any increase in such fees notified to the Company after the date of your enrolment. At any time to change the certifying body, if applicable to your course, provided that if such a change would enable you to achieve a qualification equivalent to or higher than the qualification provided by the original certifying body. Copyright Copyright in the course materials is owned or licensed by ET4U. Copying, adaptation or other use without the written permission of ET4U is prohibited. Distance Selling In the case of distance contracts (that is contracts made without any face to face contact), in accordance with The Consumer Protection (Distance Selling) Regulations 2000, you have a cooling off period in which you may cancel your enrolment by giving notice to ET4U in writing or by email. This right expires 7 working days from the date of enrolment or upon your course commencing (if sooner). Miscellaneous Whilst ET4U will take all reasonable steps to make courses as inclusive as possible, participation in any course requires that you are able to understand spoken English and write and read in English to GCSE level or equivalent. Unless otherwise stipulated in your enrolment form, ET4U may use your personal data for administrative purposes and may keep this information for a reasonable period and may contact you by email, mail, SMS or telephone to let you know about any courses or promotions which might be of interest to you. Completion of the course does not guarantee your competence to perform work or your ability to gain employment in the relevant field and ET4U makes no representation as to such competence or ability. In undertaking any work, you must take care to ensure that the work is within your competence and you must seek further instruction or supervision, if necessary. Any statement made to you by ET4U regarding the likelihood of obtaining employment and/or your potential earnings shall be treated as a matter of opinion and shall be non-binding. Complaints We ask that you notify ET4U immediately of any complaint and every effort will be made to address this in a timely manner. At the end of each course you will be provided with a feedback form and we encourage you to complete this. If you fail to notify us of any problem it may seriously affect any right you may have to compensation. Force Majeure ET4U shall not be liable for any failure in the performance of any of its obligations under this agreement caused by factors outside its control. Value Added Tax All prices/costs quoted for the course are inclusive of Value Added Tax at the prevailing rate. Data Protection We comply fully with the Data Protection Act 1998. Full information regarding how we use your data can be found also on our website. |
